Technical Support Specialist, Voice

Technical Support Specialist, Voice 🏢 Dexatel 📍 Armenia · On-site 🕐 Full Time About the role Why Dexatel: Founded in 2015, Dexatel is an employee-owned company devoted to providing businesses with the tools they need to connect with their customers. As a leader in CPaaS, we provide omnichannel communications solutions to clients like TikTok and Alibaba. What you’ll do 🗂 • Resolve technical support tickets and complex escalated issues within established timeframes. • Monitor customer complaints, identify recurring issues, and contribute to preventive solutions. • Monitor daily voice traffic and system performance to identify quality, routing, and other technical issues. • Investigate traffic-related problems and collaborate with internal teams, partners, and providers to resolve them. • Maintain stable technical connections with partners and suggest alternative providers or routing solutions when needed. • Identify opportunities to improve processes, workflows, and customer experience. What we’re looking for 🔎 • Experience in Technical Support, Telecommunications, Voice Operations, NOC, or a similar technical role. • Experience with traffic monitoring, troubleshooting, incident management, and escalation processes. • Strong analytical and problem-solving skills. • Strong communication skills and a proactive, collaborative mindset. • Strong command of English, both written and verbal. • Familiarity with APIs, SQL, log analysis, or monitoring tools. How to apply 🙋 Open on ITA Jobs and apply → More IT vacancies in Armenia, matched to your CV — jobs.ita.am/vacancies #Support #Mid #TechnicalSupport