Senior Endpoint Operations Technician

Senior Endpoint Operations Technician 🏢 EPAM Systems 📍 Remote · Armenia 🕐 Full Time About the role We are seeking a Senior Endpoint Operations Technician to join our team, responsible for operating and supporting our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as managing physical endpoints and virtual solutions. This role involves close collaboration with Desktop Engineering, Security, and Compliance teams, providing escalation support to end users globally. What you’ll do 🗂 • Provide advanced support for Windows platforms in both physical and virtual environments (including AVD) • Manage and maintain desktop images, SCCM task sequences, and the lifecycle of global standard desktop/laptop models • Develop and maintain technical documentation, SOPs, and end user runbooks • Serve as an escalation point for Deskside • Support Services and End User Computing issues • Collaborate with Engineering, Security, and Compliance teams to validate application requests and maintenance tasks What we’re looking for 🔎 • Minimum 4 years’ hands-on experience with Azure Virtual Desktops and as an Endpoint Operations Technician or similar role • Experience with Windows 10/11, Active Directory, Group Policy, and endpoint protection engineering • Strong problem-solving, root cause analysis, and troubleshooting skills • Excellent communication skills, both written and verbal • Experience in desktop support and operations within an enterprise environment • Scripting experience (batch, SQL, PowerShell, VBScript) How to apply 🙋 Open on ITA Jobs and apply → More IT vacancies in Armenia, matched to your CV — jobs.ita.am/vacancies #SoftwareEngineering #Senior #Azure