IT Infrastructure & Network Support Engineer

IT Infrastructure & Network Support Engineer 🏢 L3 Networks LLC 📍 Remote · Armenia 🕐 Full Time About the role We are seeking an IT Infrastructure & Network Support Engineer to maintain, support, and troubleshoot our Windows, network, cloud, virtualization, and security environments. This role requires strong troubleshooting skills, attention to detail, effective communication, and the ability to provide reliable technical support in a fast-paced environment. What you’ll do 🗂 • Provide technical support to clients through ticketing systems, email, phone, and remote support. • Diagnose, troubleshoot, and resolve hardware, software, operating system, and network-related issues. • Perform routine system maintenance, software updates, security patches, and vulnerability remediation. • Monitor the health and availability of cloud and on-premises servers, services, backup systems, and storage infrastructure. • Maintain accurate IT documentation, including infrastructure diagrams, standard operating procedures (SOPs), configuration documentation, and end-user knowledge bases. • Configure, maintain, and troubleshoot core network infrastructure, including routers, managed switches, firewalls, and wireless access points from vendors such as Cisco, HPE, and Fortinet. What we’re looking for 🔎 • Hands-on experience with Fortinet FortiGate firewalls, including configuration, security policies, IPsec VPN tunnels, high availability (HA), SD-WAN, and security features. • Experience administering Windows Server environments and supporting virtualization technologies, including virtual machine deployment, configuration, maintenance, and troubleshooting. • Solid understanding of networking fundamentals, including TCP/IP, routing, switching, VLANs, subnetting, and VPN technologies. • Experience with Microsoft 365, Active Directory, and Microsoft Entra ID, including user administration, permissions, group policies, and access controls. • Experience with scripting or automation using PowerShell, Batch and/or Python. • Strong troubleshooting, analytical, and problem-solving skills. How to apply 🙋 Open on ITA Jobs and apply → More IT vacancies in Armenia, matched to your CV — jobs.ita.am/vacancies #Support #Mid #NetworkSecurity