Technical Support Specialist

Technical Support Specialist 🏢 Colibrix One 📍 Remote · Armenia 🕐 Full Time About the role At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. What you’ll do 🗂 • Provide timely technical support to internal teams and partners regarding system monitoring and service stability • Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager • Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed • Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots) • Administer Linux servers: logs, access control, services, cronjobs • Document recurring issues and solutions in Confluence What we’re looking for 🔎 • 1+ years of experience in technical support, operations, or system administration • Strong command of the Linux CLI, logs, services, file permissions, and networking • Understanding of incident and problem management (ITIL or Jira workflows) • Basic skills in Python scripting • Experience with Telegram, Slack, or Jira bots is a strong plus • Understanding of REST APIs How to apply 🙋 Open on ITA Jobs and apply → More IT vacancies in Armenia, matched to your CV — jobs.ita.am/vacancies #Support #Mid #TechnicalSupport