Manager (Payments) at Flo Health

Senior Product Manager (Payments) at Flo Health 🖱️ Your Experience Must have: Significant product management experience, with strong exposure to payments, billing, subscriptions, or financial platform products Deep understanding of online payment systems and subscription mechanics, ideally in a B2C subscription or consumer app environment Experience with mobile subscription ecosystems, including Apple and Google billing environments Experience with web payment providers and billing platforms such as Stripe, Adyen, Braintree, RevenueCat, or similar Experience managing fraud and dispute processes, including chargeback mitigation and refund strategy Strong grasp of key payments concepts such as: Payment flows SCA / 3DS Tokenisation Issuer declines Retries and dunning Refunds and disputes Reconciliation Subscription lifecycle and entitlement logic Working knowledge of indirect tax compliance (VAT/GST) and how it intersects with subscription billing and multi-market operations Experience working closely with engineers on platform or infrastructure-heavy product areas Proven track record of delivering complex cross-functional initiatives in fast-paced environments Strong analytical skills and ability to use data to diagnose performance issues, evaluate trade-offs, and drive decisions Excellent stakeholder management, with the ability to work effectively across Product, Engineering, Data, Finance, Legal/Compliance, and Support Ability to balance strategic thinking with hands-on execution and operational detail Nice to have: Experience building in-house billing capabilities or implementing payment orchestration layers Familiarity with tax determination platforms such as Avalara, TaxJar, or Vertex Experience defining payment flows for external partner programmes (e.g. sponsored access, partner perks, third-party app stores) Exposure to payment automation and AI applications in payments contexts (e.g. intelligent retry logic, decline prediction, dispute automation What you'll be doing You'll be responsible for: Own the product roadmap for Flo’s payments and billing platform across Web, iOS, and Android Define and improve the end-to-end subscription and billing journey, including: Purchase and checkout flows Entitlement and receipt validation Renewals, retries, grace periods, cancellations, and refunds Payment failure recovery and dunning Partner with Engineering and Data to improve the performance and resilience of our payment stack, including: Acceptance rate optimisation Issuer decline analysis SCA / 3DS flows Tokenisation and retry logic Payment method coverage and routing Build the product capabilities, internal tooling, and automations required to support scalable and audit-friendly payment operations Work closely with Finance and Operations teams to improve reconciliation, reporting accuracy, and process efficiency Own the tax compliance product surface, working with Finance and Legal to ensure correct tax determination, indirect tax handling (VAT/GST), and compliance with marketplace facilitator obligations across our key markets Identify and drive monetisation opportunities linked to the payments experience, such as checkout optimisation, refunds strategy, pricing mechanics, promos, and payment method expansion Lead fraud and dispute management strategy, including chargeback reduction, fraud detection tooling, and refund policy optimisation Establish clear frameworks for experimentation and decision-making, including A/B testing, KPI definitions, and performance dashboards Align stakeholders across multiple teams and functions, balancing growth, reliability, compliance, and user experience Act as the subject matter expert for payments and subscription platform topics within the product organisation Подробнее: 💱 ссылка 💱 ✉️ Arnaud Moline 💼 Вакансии для продактов 🫂 Чат для поиска работы