Technical Support Engineer

Technical Support Engineer 🏢 MWDN 📍 Remote · Armenia 🕐 Full Time About the role MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment. What you’ll do 🗂 • Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals. • Professional development: We offer English courses and professional growth opportunities, as well as team-building events. • Join a forward-thinking technology company building intelligent systems that transform how people interact with digital experiences. • If you’re passionate about building cutting-edge AI systems and want to help shape technology that can reason, adapt, and communicate instantly, this is an opportunity to contribute to a platform redefining intelligent interaction. • Hands-on IT experience: SSO and identity providers (Okta, Microsoft Entra ID or similar), MDM, VPNs, and user and group management • Lead onboarding meetings with customer IT teams and train them on the platform so they can complete the integration What we’re looking for 🔎 • Native or near-native English, comfortable leading calls with US customers, from end users to enterprise IT • Strong Mac and Windows troubleshooting, including desktop app installs and OS-level permissions • Experience with CRM administration or integrations (e.g. Salesforce, HubSpot), especially user permissions • Experience in a technical support, support engineering, IT or implementation role, ideally at a B2B SaaS company selling to enterprises. • Basic scripting or log analysis skills for debugging • Handle desktop app rollout on Mac and Windows: installation, OS permissions, and compatibility with the customer's MDM and VPN setup How to apply 🙋 Open on ITA Jobs and apply → More IT vacancies in Armenia, matched to your CV — jobs.ita.am/vacancies #Support #Mid #English