5+ years of experience in Customer Service or Operations leadership, including at least 2+ years managing trai…

5+ years of experience in Customer Service or Operations leadership, including at least 2+ years managing training or L&D teams. Experience designing and delivering training programs for both remote teams and on-site employees. Proven track record of building and scaling training programs in fast-paced, high-growth environments. Experience working with contact centers, multilingual teams, or global operations is a strong advantage. Strong leadership skills: ability to motivate, manage, coach, and develop high-performing teams. Excellent communication and presentation skills; ability to simplify complex processes. Ability to influence cross-functional stakeholders at different organizational levels. Deep understanding of Customer Service processes, quality frameworks, and customer experience principles. Expertise in learning methodologies (ADDIE, TNA, adult learning principles, competency models). Strong analytical mindset with the ability to measure training impact and interpret performance data. Experience with LMS platforms, e-learning tools, and digital learning technologies. High ownership and a proactive problem-solving mindset. Strong organizational skills and the ability to balance multiple projects and deadlines. Adaptability and comfort working in an evolving, fast-paced environment. Continuous improvement mindset and passion for developing people. English — C1 level; additional languages are a plus. Benefits & Conditions Health insurance with oncology coverage and life insurance included. Hybrid work mode and flexible schedule. Relocation package offered for candidates from other regions. Access to professional counseling services, including psychological, financial, and legal support. Diverse internal training programs. Partially or fully paid additional training courses. All necessary work equipment. Fitness club membership discount inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 400 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm. inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives. Откликаться можно @krasutskaya_olesya Ссылка на вакансию