Employee Experience & Continuous Improvement Analyst

Employee Experience & Continuous Improvement Analyst 🏢 Align Technology 📍 Armenia · On-site 🕐 Full Time About the role The Employee Experience & Continuous Improvement Analyst, Customer Success owns the coordination, implementation, and continuous improvement of the Employee Experience programme for EMEA Customer Success. The role adapts five core pillars - wellness and support, motivation and recognition, community and belonging, social responsibility, and business synergy - into a consistent regional framework that can flex for local needs. What you’ll do 🗂 • Own the annual EMEA Employee Experience roadmap and calendar across the five programme pillars. • Maintain governance for approvals, budgets, communications, inclusion, privacy, vendors, and monthly leadership reviews. • Facilitate or coordinate structured Voice of Employee mechanisms, including pulse surveys, focus groups, employee journey checkpoints, and recurring feedback channels; identify trends, friction points, and opportunities across key employee experiences. • Maintain recognition channels and programmes covering everyday appreciation, positive escalations, achievements, milestones, and quarterly excellence, using transparent criteria and performance indicators employees can meaningfully influence. • Build and support a supervisor and manager ambassador network using briefing packs, templates, and regular check-ins. What we’re looking for 🔎 • Clear communication, sound judgement, discretion, and cultural awareness. • Process improvement and structured problem-solving skills, with the ability to translate employee insights into scalable actions and measurable improvements. • Experience, engagement, HR, L&D, internal communications, change, or project management is preferred. • Requires regular virtual and cross-functional collaboration across locations and cultures. • Operates in a continuous-improvement environment requiring the ability to translate employee feedback and organizational insights into practical, scalable solutions while balancing employee experience, operational priorities, and Customer • Experience as an OPEX capability by connecting employee insights, engagement, development, recognition, and continuous improvement with organizational effectiveness and Customer How to apply 🙋 Open on ITA Jobs and apply → More IT vacancies in Armenia, matched to your CV — jobs.ita.am/vacancies #Hr #Mid #Communication